Returns & Exchanges
We would like you to be completely satisfied with your purchase, we have scrutinised every item we list, and if we have any hesitation that we would be 100% happy with purchasing the item, we simply don't sell it. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt.
To return or exchange a product, please email us at firstname.lastname@example.org, or call us at 0207 993 2282 between 9am and 4pm GMT, Monday-Friday. You'll need to have your order number and we require a receipt or proof of purchase.
Returned items will be reimbursed the full purchase price upon arrival at our address. We are unable to offer a refund of postage costs. Returned items can also be exchanged for store credit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
FOR SALE ITEMS OF MORE THAN 10% DISCOUNT, WE ONLY OFFER EXCHANGE, NO REFUND IS GIVEN FOR SALE ITEMS OF MORE THAN 10% DISCOUNT. THIS ALSO APPLIES TO SPECIAL DISCOUNT CODES.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any items that were sold at a reduced price from the RRP listed.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. This is beyond our control and the timing varies depending on your card issuer.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items of more than 10% reduced, cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: SANSOM REED The Old Thatch, High Street, Broughton, Hants SO20 8AD
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: SANSOM REED, The Old Thatch, High Street, Broughton, Hants SO20 8AD. United Kingdom and clearly mark the box 'Returns'
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.